Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@primedocks.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@primedocks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@primedocks.com.
Prime Dock Supplies
MARINE SUPPLY • BOAT DOCK SUPPLIES & ACCESSORIES • DOCK FLOTATION • SWIM
PLATFORMS • AND MORE
We ship nationwide!
Prime Dock Supplies
Prime Dock Supplies (Formerly Dock Floats Ltd.) is the premier marine supply and boat dock supply company in Austin, Texas. We offer top-of-the-line encapsulated flotation, boat dock accessories and hardware for your waterfront living. Our products include floating dock systems and materials, PWC platform, permaport, PWC docks, dock bumpers, underwater fishing lights, swim platforms, PWC lift, swim rafts, dock boxes, dock ladders, dock wheels, dock edging, dock floats, Styrofoam blocks, pulley, power pedestals, aluminum cleats, solar marine lights, aluminum dock ladder equipment, and other marine and dock hardware products and accessories. As the premier Texas floating boat dock supplier, we pride ourselves on partnering with the best marine manufacturers in the business. By partnering and being an authorized dealer with companies like HP Extreme™ and HydroHoist, we can offer our customers the best dock supplies, backed by the best warranties on the market. With us, you can rest assured knowing, our boat dock products will last decades, not years.If you own a waterfront property, our floating dock and boat dock accessories should be part of your set-up. Call us for your hassle-free consultation: 512-266-6035. Our customer service and product selection are unmatched!
Hassle-Free Consultations!
We offer free consultations and a quote within 15 minutes. Price includes delivery to your door. And bonus, we ship nationwide! Call us at: 512-266-6035.
Why Choose Us As Your Marine and Boat Dock Supply Store?
We’ve been in business for 20+ years. We have a reputation for providing the best boat dock supplies on the market. We firmly believe that ‘doing it right costs less than doing it over!’ Customer satisfaction is at the cornerstone of our business. We strive to develop relationships with our customers rather than simply process transactions. We have found that each individual project is unique and requires a personal touch. That is why we as an organization will take the time help you determine the product that will best suit your specific need. Your business is important to us, but your REPEAT business and REFERRALS are more important us.
Austin Marine & Boat Dock Store Near Me:
Our marine supply store is based out of Austin, Texas, but we sell and ship our boat dock supplies nationwide. If you live locally, we invite you to visit our Austin marine store at 5115 Hudson Bend Rd., Austin, TX 78734.
HISTORY
Dock Floats Ltd was formed in 1995 as a part time business to serve as a small supplier for a small group of commercial contractors on the Highland Lakes Chain (a group of lakes on the Colorado River in Central Texas). In 2002, Dock Floats Ltd. was purchased by John Keller. He has been dedicated to growing this small business while continuing to maintain a high level of customer satisfaction. A short time after purchasing the business, Dock Floats Ltd moved its location to Austin, Texas (its current location). In the matter of a few years, Dock Floats Ltd. has gone from a part time business to one of the larger privately owned marine supply distributors in the State of Texas. Now shipping materials not only nationally but around the world. We have also assembled a network of distribution points around country. In 2024 Dock Floats introduced it's new brand "Prime Dock Supplies" to grow into the next stage of superior customer service and offer more digital tools online for it's customers. Through it all, we have held customer satisfaction as its cornerstone. We strive to develop "relationships" with our customers rather than simply process transactions. We have found that each individual project is unique and requires a "personal touch". That is why we as an organization will take the time help you determine the product that will best suit your specific need.
John Keller, President
