Shipping Policy
Shipping Policy
At Prime Dock Supplies, we are dedicated to providing a seamless and reliable shipping experience. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our platform.
Order Processing
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Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.
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Custom Orders: Additional processing time may apply for custom or personalized items. Specific timelines will be communicated at the time of purchase.
Shipping Methods and Costs
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Available Options: Shipping options and costs are displayed at checkout. Customers may select their preferred shipping method based on speed and cost.
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Free Shipping: Free shipping promotions, when available, apply only to eligible products and destinations.
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International Shipping: We ship to select international destinations. Additional duties, taxes, or fees may apply and are the responsibility of the customer.
Delivery Estimates
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Delivery estimates are provided at checkout based on the selected shipping method.
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Delivery times are not guaranteed and may vary due to factors beyond our control, such as carrier delays or adverse weather conditions.
Order Tracking
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A tracking number will be provided once your order has shipped. Please allow up to 24 hours for tracking information to update.
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Customers can track their orders using the link provided in the shipping confirmation email.
Risk of Loss
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Risk of loss transfers to the customer upon delivery of the shipment to the carrier.
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Prime Dock Supplies is not responsible for items lost or damaged during transit. Customers should contact the carrier directly to file a claim if necessary.
Undeliverable Packages
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If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping charges to resend the package.
Damaged or Missing Items
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If your order arrives damaged or with missing items, please contact our support team within 7 days of delivery. Provide photos of the damage or detailed information about the issue. We will work with you to resolve the matter promptly.
Contact Information
For questions about our Shipping Policy or assistance with your order, please contact us.
Thank you for choosing Prime Dock Supplies. We value your business and are committed to delivering your orders with care and efficiency.
Prime Dock Supplies
MARINE SUPPLY • BOAT DOCK SUPPLIES & ACCESSORIES • DOCK FLOTATION • SWIM
PLATFORMS • AND MORE
We ship nationwide!
Prime Dock Supplies
Prime Dock Supplies (Formerly Dock Floats Ltd.) is the premier marine supply and boat dock supply company in Austin, Texas. We offer top-of-the-line encapsulated flotation, boat dock accessories and hardware for your waterfront living. Our products include floating dock systems and materials, PWC platform, permaport, PWC docks, dock bumpers, underwater fishing lights, swim platforms, PWC lift, swim rafts, dock boxes, dock ladders, dock wheels, dock edging, dock floats, Styrofoam blocks, pulley, power pedestals, aluminum cleats, solar marine lights, aluminum dock ladder equipment, and other marine and dock hardware products and accessories. As the premier Texas floating boat dock supplier, we pride ourselves on partnering with the best marine manufacturers in the business. By partnering and being an authorized dealer with companies like HP Extreme™ and HydroHoist, we can offer our customers the best dock supplies, backed by the best warranties on the market. With us, you can rest assured knowing, our boat dock products will last decades, not years.If you own a waterfront property, our floating dock and boat dock accessories should be part of your set-up. Call us for your hassle-free consultation: 512-266-6035. Our customer service and product selection are unmatched!
Hassle-Free Consultations!
We offer free consultations and a quote within 15 minutes. Price includes delivery to your door. And bonus, we ship nationwide! Call us at: 512-266-6035.
Why Choose Us As Your Marine and Boat Dock Supply Store?
We’ve been in business for 20+ years. We have a reputation for providing the best boat dock supplies on the market. We firmly believe that ‘doing it right costs less than doing it over!’ Customer satisfaction is at the cornerstone of our business. We strive to develop relationships with our customers rather than simply process transactions. We have found that each individual project is unique and requires a personal touch. That is why we as an organization will take the time help you determine the product that will best suit your specific need. Your business is important to us, but your REPEAT business and REFERRALS are more important us.
Austin Marine & Boat Dock Store Near Me:
Our marine supply store is based out of Austin, Texas, but we sell and ship our boat dock supplies nationwide. If you live locally, we invite you to visit our Austin marine store at 5115 Hudson Bend Rd., Austin, TX 78734.
HISTORY
Dock Floats Ltd was formed in 1995 as a part time business to serve as a small supplier for a small group of commercial contractors on the Highland Lakes Chain (a group of lakes on the Colorado River in Central Texas). In 2002, Dock Floats Ltd. was purchased by John Keller. He has been dedicated to growing this small business while continuing to maintain a high level of customer satisfaction. A short time after purchasing the business, Dock Floats Ltd moved its location to Austin, Texas (its current location). In the matter of a few years, Dock Floats Ltd. has gone from a part time business to one of the larger privately owned marine supply distributors in the State of Texas. Now shipping materials not only nationally but around the world. We have also assembled a network of distribution points around country. In 2024 Dock Floats introduced it's new brand "Prime Dock Supplies" to grow into the next stage of superior customer service and offer more digital tools online for it's customers. Through it all, we have held customer satisfaction as its cornerstone. We strive to develop "relationships" with our customers rather than simply process transactions. We have found that each individual project is unique and requires a "personal touch". That is why we as an organization will take the time help you determine the product that will best suit your specific need.
John Keller, President
